Complaints and Appeals Policy
AEEESJ provides a process for authors, reviewers, readers, and other stakeholders to submit complaints or appeals related to editorial decisions, publication ethics, peer review, or journal procedures.
1. Scope of Complaints
Complaints may relate to editorial handling, peer-review conduct, publication ethics, conflicts of interest, correction requests, authorship concerns, website information, or administrative processing.
Complaints should be submitted in good faith and should include sufficient information to allow the journal to investigate the matter.
2. Appeals Against Editorial Decisions
Authors may appeal an editorial decision if they believe that a significant misunderstanding, factual error, procedural issue, or conflict of interest affected the decision.
Appeals should explain the reason for the appeal and provide a clear response to the editorial and reviewer concerns. Appeals are not intended to replace normal revision or resubmission processes.
3. How to Submit a Complaint or Appeal
Step 1: Contact the Editorial Office
Send the complaint or appeal to the journal email with manuscript ID, title, authors, and a clear explanation.
Step 2: Initial Review
The editorial office reviews whether the complaint or appeal contains sufficient information and falls within the journal’s responsibility.
Step 3: Investigation
The matter may be reviewed by the editor, editorial board member, or an independent editorial representative where appropriate.
Step 4: Response
A response is provided to the complainant or appellant after review of the available evidence.
4. Fair Handling
Complaints and appeals are handled respectfully and confidentially. Editors who have a conflict of interest should not be responsible for deciding the outcome of a complaint or appeal involving that conflict.
5. Contact
Complaints and appeals may be submitted through the Contact page or sent to the editorial office email.
Contact Editorial Office